60 day satisfaction guarantee
We’re so sure you’ll love our nootropics bottle products, we offer a 60 day satisfaction guarantee. If after daily use of taking your nootropic bottle products as directed on the label until the container is empty, you’re not happy with the product or results, all you need to do is send us an email and we’ll make it right. You have 60 days after receiving your product, to request a return.
I don’t think it’s working
Before requesting a refund, you should take your nootropics bottle supplement as directed on the label until the container is empty. Assess your results but please note that for best results, all supplements should be used in conjunction with a healthy lifestyle, including a healthy diet and regular exercise. Please also note that refunds are only given on one container – if you open more than one container of the same product you cannot claim a refund on the additional containers. If you have any questions, our customer service team is on hand and always happy to chat.
How our Warranty & Returns work
If you’re not 100% happy with your purchase, all you need to do is get in touch with our customer service team and they’ll do their best to make it right, every time.
Nootropics bottle products including Elevate, Essentials and Sleep:
The guarantee applies for all first time purchasers of an initial order of product, It does not apply to an individual's additional product orders placed after an initial order. Limit one (1) guarantee per product, per household.
To qualify you must return to us all unused product and containers and the receipt you will have received with your order back to our specified location. Please email hello (at) simplynootropics.com. Any claim must be submitted within 60 days of delivery. This gives you time to use a whole container and assess your results. Please note this excludes bundle products that include powder pouch products which are non refundable.
- To claim your refund, YOU MUST FIRST email hello (at) simplynootropics.com
- Any claim must be submitted within 60 days of delivery. This gives you time to use a whole container and assess your results
- You must supply your full name, address and order number
- You must supply a photo of your item/s prior to shipping so we can assess the condition and confirm if any products are unopened and in their original condition.
- You must use a courier service that requires a signature for delivery. We cannot refund you for items that are not returned to us or are lost in the mail.
- You will be refunded minus the shipping costs (if any).
Bulk powder products including 100g NMN, TMG and Resveratrol Powder:
Because we can’t guarantee the freshness of our powder products once it’s out of our hands and these bulk powder products provide up to 6 month supply in one pouch, we are not able to accept returns for these.
For non-consumable products like our blue light glasses, journals or any other biohacking goods that are non consumables, please note that you’ll need to get them back to us and cover the shipping cost (but we’re happy to reimburse up to $10 of shipping with a Simply Nootropics store credit). Item(s) must be returned in the original packaging, and in ‘as new’ condition. You must provide a photo of your item/s prior to shipping so we can assess the condition.
Damages and issues:
The only exception to our above guarantees, is if the product(s) has been deemed faulty. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The guarantee is only provided to individuals (who are consumers as defined in the Consumer Guarantees Act 1993) and we reserve the right to refuse a refund if our conditions have not been met (or if we determine (at our sole discretion) that a request for a refund is part of an orchestrated campaign to abuse our refund policy).